easyfun FAQ

During registration, you provide a username, email address, password, mobile number, and confirm your age and jurisdiction. We do not ask for your full legal name, address, or ID at this stage. Registration takes two minutes and creates your easyfun account immediately. Your account is active and you can log in to explore game categories and markets. However, you cannot deposit or withdraw funds until you complete Know Your Customer (KYC) verification. KYC requires you to submit a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill or bank statement). We verify these documents within hours. Once verified, your account is fully activated and you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.

Account opening is a four-step process. First, register via our website or app with username, email, password, and mobile number. Second, log in and navigate to Account Settings → Verification to upload government ID and proof of address. Third, we review your documents—this typically takes a few hours. Fourth, once verified, your account is fully active and you can deposit, play, and withdraw. You can browse markets and game categories while verification is pending, but you cannot place bets or deposit funds until verification is complete. If your documents are unclear, we email you to request updated images. If verification is rejected, we explain why and allow you to resubmit. This process is the same for all users and complies with anti-money-laundering (AML) and know-your-customer (KYC) regulations.

We provide several account-control tools. Password reset is available via email—enter your email address, click the reset link, and create a new password. Two-factor authentication (2FA) can be enabled in Account Settings → Security; each login will require a one-time code. Login history shows all recent sign-ins and device information; suspicious activity can be reported immediately. Session management lets you log out of all other devices if you suspect unauthorized access. Account information can be updated—email, mobile number, and password—through Account Settings. You can view your full transaction history including deposits, withdrawals, and all game activity. If you believe your account is compromised, change your password immediately and enable 2FA. If suspicious withdrawals have occurred, contact support within 24 hours.

No. We do not charge deposit or withdrawal fees on any payment method. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or direct bank transfer (online payment, e-wallet, mobile banking, local payment), the amount you enter is the amount that reaches your easyfun account. When you withdraw, the amount you request is sent to your chosen payment method without deduction. Your bank or payment provider may charge their own fees (some do not); that is between you and your provider, not easyfun. Our fee policy is transparent: we keep no deposit or withdrawal fee. This applies equally to all users and all payment methods. During high-volume periods (e.g., Idul Fitri or Champions League finals), withdrawal processing may take longer, but fees never apply.

If a deposit does not complete, your money is returned to your payment method by your bank or payment provider—not held by easyfun. This typically takes 1-3 business days. You can check your transaction status in your easyfun account under Transaction History; incomplete deposits show as "failed" or "pending." If a deposit fails, try again using the same or a different payment method. If a withdrawal does not complete, we investigate immediately. Most withdrawals are processed within hours; if yours has not arrived after 24 hours, contact support with your withdrawal request ID. We verify that funds were sent to the correct account. If your bank is processing it, we ask your bank for confirmation. If funds were sent to the wrong account (wrong online payment or e-wallet number), we cannot recover them, and you must contact your bank directly. Always double-check your payment details before confirming a withdrawal.

We cover major football leagues and tournaments: Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, La Liga, Serie A, Bundesliga, and World Cup qualifying matches. Markets include match outcome (1/X/2), over/under goals, both teams to score, correct score, player markets, and live in-play betting. We also list MotoGP, badminton, and esports tournaments (Mobile Legends, Free Fire, PUBG Mobile). Our sportsbook updates odds and markets continuously; fixture lists are updated daily. During major tournaments like Piala AFF or Champions League, we expand live-betting options. You can browse all available markets by sport and date. If a specific match or market is not listed, it may not yet be open for betting—check back closer to kick-off. Match results settle according to official sources (league websites, governing bodies). In case of disputed results, we settle based on the official result published by the tournament organizer.

Free bets are sportsbook credits available for use on eligible markets. Free spins are slot-game spins that do not require your balance. Both are issued as promotions—sometimes for new users, sometimes for active players. When a free bet or free spin is issued, it appears in your Promotions section with terms attached: eligible markets, expiry date, and any wagering requirement. Wagering requirement means you must play through the credit a certain number of times before you can withdraw it as cash. For example, a free bet with a 3x wagering requirement must be bet three times over before conversion to withdrawable balance. Free bets and free spins cannot be transferred to other users and are non-refundable if expired. Full details are shown when the promotion is issued. If you are unsure whether you qualify for a promotion, check your Promotions page in Account Settings, or contact support for clarification.

We respond to support queries within hours during business hours (Monday–Friday, 09:00–18:00 local time). Account-security queries (lost password, suspicious activity, locked account) are prioritized and typically answered within 1-2 hours. General inquiries (game rules, market availability, payment questions) are answered within 4-6 hours. Non-urgent queries (feedback, feature requests) may take 24 hours. On weekends and public holidays (Idul Fitri, Idul Adha, Imlek), response times may be longer. You can reach us via in-app chat, email, or the contact form on our website. In-app chat is faster for urgent issues. If your issue is not resolved in your first response, we escalate it to our resolution team. We do not close support tickets until your issue is fully resolved.